Maria Chona KempUnited States
TOUR GUIDE RESPONSE: Thanks for your very fast feedback!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Khalid AlmheiriDubai, United Arab Emirates
Jay is a passionate guide, he not only enjoys what he is doing but is very helpful, patience, polite, sincere and has a heart for people (travelers). I travel with a group of 9 with 2 senior adults and 1 child. He is very caring and considerate to my parents and a little girl too. He's very generous in giving advice and recommendations. He brought us to Nami Island, Petite France and brought us for good food and reasonable pricing. I would highly recommend you to engage him as your tour guide!
TOUR GUIDE RESPONSE: Hi Amelia, Thanks for your emotional feedback:). I guess your family enjoyed staying in Korea. If any chance to serve your family again, I will be very glad. Warm heart from Korea~~ Jay
Hua Kiong KiewSingapore
TOUR GUIDE RESPONSE: Hello Hua Kiong Kiew, Thanks for good feedback:)
Friendly, personable, professional. Thumbs up!
TOUR GUIDE RESPONSE: Calvin, Your comments make me very happy. :) I hope you'll enjoy the rest of your stay in Korea.
Ahmad YaacobKota Bharu, 15200, Malaysia
He is very friendly, good English command and very knowledgeable, i will recommend him to anyone who come to seoul
TOUR GUIDE RESPONSE: Thanks , Dr.Ahmed. Hope to see you again on Autumn.
Shuk Ling ChanSingapore
We had a group of 10 pax and all of us had an awesome time!The pace was just nice and we also loved that lunch was not at the usual touristy place! Jay was punctual in picking us from the hotel and gave us good tips on the weather condition so we were prepared.He is very approachable and was willing to share information throughout the tour.We picked up some extra tips on what to eat and where to go in Seoul. Booking was hassle free too! Will definitely get Jay as a guide for our next visit!
TOUR GUIDE RESPONSE: Hello Shuk Ling, Thanks for your feedback. I thought all of you enjoyed autumn foliage a lot. Take care and see you again;)
TOUR GUIDE RESPONSE: Hi Suminn, Thanks for the feedback!
Zahra AlabedalnabiSaudi Arabia
TOUR GUIDE RESPONSE: Hi Zahra, Hope to see your handsome children one day! Thanks for rating me 5 stars :)
Denise WhiteUnited States
While traffic conditions are not under the guide's control,the way the trip was handled was. If the weekend was expected to be busy & traffic atrocious this should have been communicated clearly upfront. Expected that he be aware of traffic conditions before heading out. In all, we wasted almost $400 and never reached our destination- gave up after 4 hours- decided to turn back after pleading to stop for lunch- because no one knew how much longer it would take. What's worse- not even an apology offered.
TOUR GUIDE RESPONSE: My sincere apologies to Denise White for not taking her family to Nami Is., however, I did caution Mrs. White before we left that holiday traffic could be very bad. When we ran into a huge traffic jam, I suggested we change itinerary. I understand it was difficult for 8 family members to agree on this. The decision was to continue, but after several hours it was clear we should turn back. Back in Seoul, the group asked to be dropped off for shopping. I’m sorry the original plan could not be carried out.
TOURSBYLOCALS RESPONSE: We are very sorry that this tour did not come to pass and have issued a full refund to the White's.