David BarbeCLARKSVILLE, MD, United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Joseph McCann, JrUnited States
Joanne was knowledgeable, flexible, intelligent and interesting. I would use her again.
TOUR GUIDE RESPONSE: Jay, thank you so much. It was such a pleasure meeting you and your friend. You are definitely the first person I have met in 10 years of giving tours that actually knew about the U.S. Court on Lafayette Square, let alone been in it. I hope you that you were able to take advantage of the rainy day today to spend time in the museums. Have a lovely trip to NYC and give my regards to your friend as well.
Felicity MillerUnited Kingdom
Loved our tour. Perfectly timed for a hot day, even with cold towels provided for us. Informative and Joanne is so charming and friendly and my 2 teenage boys (and I) loved her. Couldn't have been better for us.
TOUR GUIDE RESPONSE: Felicity, thank you so much for your response. I hope the rest of the week turned out just as nice for you and that your son enjoyed his stay at Georgetown. You have a remarkable family.
Verlyn H.United States
TOUR GUIDE RESPONSE: Verlyn, You are so right. My fault entirely. I was having a lot of fun with your group and simply lost track of the time we were at the Capitol. I am very, very sorry that this interfered with your other plans for the evening. Timing is key to a good tour and I know I sometimes I let my enthusiasms get the better of me. I take your comments to heart and will try to be more careful with timing in the future. My sincere apologies. My sincere apologies.
Christina ParmeleeUnited States
We had a wonderful time on our tour. It was short but I feel we hit all the places we could in the time allotted. Joanne was so nice and Sam (the driver) was awesome too. She customized it completely and took us to a wonderful street with food trucks, the Peruvian truck was a highlight because I LOVE food. The personal attention she gave us at Arlington Cemetery meant the world to us. I hope you're saying hi to Kay when you tour there, pretty lady! Would highly recommend Joanne for any tour of Washington.
TOUR GUIDE RESPONSE: Christina, thank you so much. Yes, I did say hi to Kay the last time I passed by the area. I am so glad Sam and I were able to be part of such an important day for you. It was a privilege. I hope you have nice memories of Washington and will come back and spend more time here. Have a wonderful Thanksgiving.
Kent KundertUnited States
Awesome guide and driver! Thank you for the great memories.
TOUR GUIDE RESPONSE: Awesome visitors. Thank you for the compliment. I will let Sam know. I hope you make it back here real soon and for a much longer stay!
Diana S.United States
Thanks so much for your flexibility!
TOUR GUIDE RESPONSE: And thank you for YOUR flexibility as well. I hope the wedding was lovely. I am sure that you are anxious to return to some warmer weather. Have a good trip back and I hope you and your family get to spend some more time in Washington one day.