Iain BennettNew Zealand
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Sally Abbott SmithAustralia
Ravo is a very conscientious and serious guide. His English was adequate and his organising skills very good. Ravo was always very concerned for our welfare and the very local guides he used were very knowledgable about the fauna and flora of their area. We had a very interesting and enjoyable tour of the Southern part of Madagascar.
TOUR GUIDE RESPONSE: Waow Sally ! What a very good surprise for me to have news from you :) Thank you for ALL. Thank you for your trust and thank you for your kindness. All best to you in your life, and if you can find friends or family who want to visit Madagascar one day thank you to give them my address by ToursByLocals.com - Kindest regards - Ravo.Madagascar
Michelle CarterSouth Africa
Ravi was nice, accomodating and informative.
TOUR GUIDE RESPONSE: OK I understand, thank you ;-) Usually I have it except during just a one-day-tour like yours but I will take it next time ;-) Have a MERRY CHRISTMAS ;-) Ravo.Madagascar
Peggy AlvarezUnited States
Ravo did a fine job and we were very satisfied with his services. I would rate it five stars out of five possible. We enjoyed both the drive out to the Lemur rehab place and observing the lemurs themselves. After lunch, we also had a chance to see the queen's royal palace and a stop at a very large market. Both he and the driver were very courteous and helpful.
TOUR GUIDE RESPONSE: Thank you very much Dear Franck and Peggy. As I've told you : I wish you an excellent continuation and health and happiness. Ravo
Chris E.United States
My your guide was Rav. I cannot imagine a better way to utilize a day in Tana than by allowing Rav to walk with you through the town he has known and loved for many years. I wasn't interested in animals or tree,. I wanted to learn the culture. We saw markets, the palace on the hill, ate at a Malagasy restaurant...could not have been better constructed. Don't wander around like a tourist...get Rav to teach you all about his Tana!
TOUR GUIDE RESPONSE: Again pleased to meet you and to know you Chris. I'm happy that you were satisfied. Probably all guides from ToursByLocals are good ? God bless you and your family. Thanks a lot Chris
He was not able to share a lot of information because he did not speak good English. He took extra cash for tickets instead of letting us pay for it, so he took triple the prices (felt more like stealing).
TOURSBYLOCALS RESPONSE: We've reviewed the booking details and communication between customer and guide - Ravo did mention the extras and they were agreed upon by the customer before she booked this tour. We've spoken to Ravo about working on adding those extra costs to his tours total prices to avoid confusion. Regarding his English skills we've asked Ravo to post a movie so that travellers can assess it for themselves.
Mark LangstonUnited States
Ravo did a terrific job tailoring an enjoyable city tour to my personal interests. His knowledge of Madagascar history is excellent, and he gave me a great opportunity to experience the "life of a local" through traditional food and interesting street markets. Highly recommended!
TOUR GUIDE RESPONSE: Dear Mark, Thank you so much for everything ! I wish you very good health, happiness and succes. God bless you ! Ravo - ToursByLocals Madagascar