Leah MiciottoUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Edward MortonKaty, TX, United States
We were very impressed with the knowledge that Eugenio had of the Igauzu falls. He went to great efforts to explain and make sure we understood what he was telling us. He spoke very good English which was definitely a benefit to us. He did not try to rush us through the tour which was very appreciated. Eugenio provided us with a fantastic tour.
TOUR GUIDE RESPONSE: Thank you very much Barbara end Edward. Best wishes!
Ron PhillipsUnited States
Eugenio was absolutely amazing, thorough and flexible. He has an encyclopedic knowledge of the area and is highly engaged in ensuring that the tour met our needs. Far exceeded our expectations! English was perfect too! See you in 2021 Eugenio
TOUR GUIDE RESPONSE: Hi Ron and Christy! The world is better because of people like you. Thank you!
Rebecca AbudUnited States
Eugenio was prompt and attentive. He picked us up at the airport and took us directly to the park. He adapted the tour to accommodate our needs and limitations. Detailed tour of the upper and lower trails as well as the devil's throat. Highly experienced and knowledgeable of the park, animals and insects! Excellent tour guide!! I highly recommend!
TOUR GUIDE RESPONSE: Rebecca, thank you very much! I'm glad to be part of your experience to the Iguazu Falls. Regards
Richard M.London, LONDON, United Kingdom
We had an excellent tour with Eugenio. He adjusted the content to meet our needs in advance and also on the day to bring our boat trip forward, when it may not have been possible later at the scheduled time due to low water levels. Eugenio was extremely knowledgeable about the falls, history, native flora and fauna (we even got to see the "black tiger"!), but he also allowed us time to go at our own pace and just enjoy this amazing unique environment. A wonderful experience and excellent guide.
TOUR GUIDE RESPONSE: Amazing and funny. Great! Thank you very much!
Eugenio was amazing. We could not have been happier with our tour. He was incredibly knowledgeable of the area including the history, the geography, vegetation and animals. His English was very good. He was super flexible and accommodating to us throughout the day and it seemed his number one priority was us having the best experience possible - which we did. As sad as we were to say goodbye to the Falls, it was harder to say goodbye to Eugenio. A day will we always remember.
TOUR GUIDE RESPONSE: Thank you so much!
Jenny HelgNew Zealand
This is a 5 star tour to match the five star guide informative assisting to all our needs and a pleasure to be in his company Very professional and would highly recommend Jenny New Zealand
TOUR GUIDE RESPONSE: Thank you Jenny! I'm glad you had a great time here in Iguassu.
Faadiel EssopSouth Africa
Eugenio is a superstar. He is so knowledgeable but not in your face. He is a superb planner and can takes care of every little detail. His knowledge is absolutely amazing and it has been a treat to have him as a guide. Arguably the best guide we have had on our travels. Highly recommended!
TOUR GUIDE RESPONSE: Dear Essop Family, I'm so glad you appreciated your tours here in Iguazu with my services.
Magdalena BelenUnited States
Eugengio was absolute GREAT! Very professional and knowledgeable . Our family really enjoyed this tour. If ypur looking for a tour guide for Iguazzu/ Argentina side make sure to contact him. At the end of the tour we gained another friend:) Thanks Eugenio for making our trip super memorable.
TOUR GUIDE RESPONSE: Bernie it was a pleasure. YOU are memorable. Thank you!
Barbara LarsenUnited States
If your interest is in Iguazu Falls as the centerpiece of a fascinating eco system, Eugenio is an outstanding guide.
TOUR GUIDE RESPONSE: Thank you! I'm glad you appreciated my services, and Iguazu Falls eco system.
Eugenio is a very polite, helpful and flexible Guide. He gives us all informations, answered our questions patiently. We can highly recommend Eugenio, he was our perfect Tour Guide.
TOUR GUIDE RESPONSE: Dankeschön!
Angela WallisUnited Kingdom
Great tour, Eugenio was very knowledgeable and helped me navigate through a very busy day at the falls. It was perfect to be met at the airport guided through the incredible falls of Igauzu and then delivered through to Brazil and my hotel
TOUR GUIDE RESPONSE: Thank you very much Angela!
Helen SwanstonUnited States
Another great guide, Eugenio was professional, incredibly knowledgeable and very kind. He was prompt and helpful. One of my tour mates became ill and he was very caring and concerned about her well being. We had to change our plans and he was so flexible and accommodating . His English was great and by the end of 6 hours, he warmed up to our American ways and we parted with hugs and exchanging of emails. We highly recommend Eugenio and feel we were left with a great understanding of these incredible Falls
TOUR GUIDE RESPONSE: Thank you very much.
Eugenio was an outstanding guide , who showed and enlightened us all about Iguassu falls The tour we took was a six hours walking tour and was worth every cent by using Eugenio and I can highly recommend him to future travelers to the area
TOUR GUIDE RESPONSE: Thank you very much Ronnie Moss and family
Earl YagerUnited States
TOUR GUIDE RESPONSE: Thank you.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Steven ProctorUnited States
Eugenio was a great guide - very informative and his English was excellent. He is especially knowledgeable about the wildlife in the area, and spotted various birds. He customized the trip to my requirements, including a quick stop in Paraguay. I would recommend him and use him again if I return to Iguazu.
TOUR GUIDE RESPONSE: Thank you Steven!
Chris SkinnerUnited Kingdom
Lovely day with a lovely guide
TOUR GUIDE RESPONSE: Thank you Chris Skinner!
Dace PickensUnited States
Great tour. Informative and Eugenio was very knowledgeable. Super helpful and accommodating.
TOUR GUIDE RESPONSE: I'm glad you appreciated your tour in here. Thank you!
Varnita H.ALBERTA, Canada
Eugenia was an excellent tour guide, knowledgable, prompt and very considerate. We had a tropical downpour towards the end of our tour , he was prepared with ponchos and was patient about waiting it out. Eugenio says his English is conversational but I found it very good. Highly rate this guide and tour. We flew in from Buenos Aires at 11 AM, park is very close and back at airport by 6 pm. which was perfect for us
TOUR GUIDE RESPONSE: Thank you. I'm glad you had a great time in here.
Anthony Pankau JrUnited States
Great information Wonderful pace to the tour. Great knowledge. Highly recommended
TOUR GUIDE RESPONSE: "John, Ann": thank you!
Wolfgang LiUnited States
TOUR GUIDE RESPONSE: Thank you Wolfgang, and all you! It was grateful to be your Guide.
Stephanie TylerUnited States
Eugenio provided an excellent tour of Iguassu Falls for our family of four. He was extremely professional, knowledgeable and passionate about all that Iguassu has to offer.
TOUR GUIDE RESPONSE: Thank you
Kalpana PrasadUnited States
TOUR GUIDE RESPONSE: Thank you
He was smart and well educated.We felt he was an old friend of us.Thanks to him.
TOUR GUIDE RESPONSE: Thank you! Your satisfaction is also mine. Kind regards!
Jonathan JewUnited States
Eugine is an excellent tour guide. He has a good command of English, the location, history, flora, and fauna of the region. I appreciate the extra efforts he made to ensure that I was able to take the boat tour and to reserve a spot so that we didn't have to wait for a second train to return.
TOUR GUIDE RESPONSE: Thank you, Jonathan! I'm feeling pleased, and happy with your satisfaction. Kind regards. Eugenio
Carol A.United States
We had some flight problems and arrived a few hours late, Eugenio was great in making sure that we got to see all of the falls by tailoring his tour according to our new schedule. We were so impressed with his knowledge of birds, trees, insects, and most importantly the falls and their transformation over time. We highly recommend Eugenio, he is multi-lingual and very open and friendly. A real treat to spend time with and so passionate about nature and the beautiful falls and park.
TOUR GUIDE RESPONSE: Many thanks. I really like this activity. Kind regards. Eugenio
Jennifer PeersUnited Kingdom
A fabulous tour with Eugenio. We spent 2 days together doing the Brazilian and Argentinian tour (4 people in our party) and we loved his knowledge, his pace and the blend of allowing us to make decisions that suited what we wanted vs. his direction as a guide. Would definitely recommend his services!
TOUR GUIDE RESPONSE: Thank You Thank You very much! You are lovely people! Kind regards. Eugenio
Judith Bednar Carol PisaniUnited States
Eugenio guided us onto the trails and train efficiently, so if you are short on time it is a fair option. However,our tour included an airport pickup and he was unable to help with our luggage. He didn't have anything of interest to add about the Falls that was not available on the signs. He was worried more about booking a tour for the next day than our tour. He complained about the amount money he gets versus the company.
TOUR GUIDE RESPONSE: I went through a surgery recently. And the reason I asked about the next day, it is because I was asked about it by the customer first. I apologize for any misunderstanding. I believe I gave my best delivering that tour.
TOURSBYLOCALS RESPONSE: We brought up the comments above to Eugenio, who informed us that the reason he was unable to assist the customer with her luggage was because he is recovering from an emergency surgery he had gone through not long ago. As per the pricing of the tours, the guide informed us that this must have been some miscommunication since he prices his own tours and sets his compensation accordingly. Out of goodwill, ToursByLocals and the guide agreed on issuing the customer a compensation for her troubles.
The Iguazu Falls is one of nature's great phenomenons. Eugenio was able to enhance our visual experience by explaining the history and mystique of this wonder. We saw the Falls from the Argentina side and, despite the heat and humidity and the presence of 2 very senior travellers, assisted us with all our needs well outside his call of duty, specially with the language. A good person to have around in unfamiliar surroundings!
TOUR GUIDE RESPONSE: Dear Abhijit, thank you for all. It is a pleasure to have people like you in my life. I wish you the best forever.
Eugenio suggested we tour the Brazillian side of Falls instead of Argentinian side on 19th. This was a master stroke as we were able to view the falls in between heavy downpours and we managed to beat the crowds. Eugenio was so friendly and caring, and his knowledge of the Falls is amazing. We always seemed to be in the right place at the right time. Eugenio knows all the tricks and made sure that we got the best out of a day when weather wasn't the best.
TOUR GUIDE RESPONSE: Thank You! I wish you the best in Your live. Kind regards!