Traveler Ratings for Private Tour in Cozumel, Quintana Roo, Mexico by Tour Guide Volker T.

Tour: Coba - Grand Cenote - Shore Excursion

Volker T.
  Cozumel, Quintana Roo, Mexico
Overall Rating:     about ratings


MaraLee M.

United States
Rating

Tour: #287640, Coba - GrandCenote - Shore Excursion, Playa del Carmen, Quintana Roo, Mexico    view tour
Date: Jun 26/19

Very informative tour guide. He knew the area, customs and more very well. We did not feel comfortable at all though. Our guide said we would make it back to our cruise ship with plenty of time and we made it with barely 2 min to spare. We had a lot in one day planned but wanted to be to the ferry for the 3pm ride and didn't get back until 10 min after it left so had to wait 50 minutes for the 4pm ferry not knowing if we would make it back. So the last few hours was extremely stressful.

TOUR GUIDE RESPONSE: I am really sorry to hear that it was stressful for you, but I did drop you off at 2:15 pm, do you remember that you told me 3 pm ferry and on the way, you said that the ship is 1 hour ahead. After we realized that, I also told you that you will get the ship. The ferry gets to Cozumel at 3:45 pm, or 4:45 pm ship time and the way to the pier is but 10 minutes. You may have arrived at 4:58, but since the ship left at 5:30 pm, they would not have left you standing on the pier.