Robert (Bob) HarrisOakland, CA, United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Mary Helen MarksUnited States
TOUR GUIDE RESPONSE: Dear Mary Helen Marks, thanks for spending time rating the tour. My kindest regards. Augusto
Nilsa P.United States
TOUR GUIDE RESPONSE: Dear Nilsa Power, thank you so much for your 5 stars review, we all made this very enjoyable! Kindest regards, Augusto
Terry SimonetteUnited States
This was a day-long tour and a superior traveling experience. Augusto is highly knowledgeable and always approachable and able to provide a depth of information to those of who hungered for as many details as he could muster. The tour experience was diverse and gave us the opportunity to experience the many attractions that Sintra had to offer. We would recommend Augusto without qualification to any group that wishes to have a highly competent and friendly guide for your travel experience.
Very efficient and pleasant! Good planned timing to avoid the big Sintra crowds
Michael RosenbergUnited States
Augusto is a real professional --- charming, knowledgeable, organized, creative and connected. His 2 day tour of Lisbon and the surrounding area was absolutely PERFECT! He selected very special -laces for lunch and knew how to schedule the day for maximum efficiency. We didn't miss a thing! 1st class tour guide all the way!!
Lisa DavisUnited States
John BrittainUnited States
This was an excellent day trip out of LIsbon. Augusto was right on time and the transportation was excellent! His experience helped us to avoid long lines at the summer palace as well as crowds in Sintra itself.
Paul RodriguesUnited States
Malini S.United States
We loved this tour which included Pena Palace, Rocky Cape (westernmost point in Europe) and Cascais. Augusto is extremely articulate in English. Knowledgeable of history, art and architecture. Polite and sensitive to our needs. Very proud of Portuguese history and culture which he conveyed giving us a clear picture of the past that leads to the present. Understood our interests and designed the tour to meet the same. Organized the time and schedule to avoid crowds/delays to maximize our time at attr
Ann HartYorba Linda, CA, United States
Augusto was prompt, knowledgeable, and organized our tour so that we were ahead of the crowds. He showed us all the high points of Sintra and the surrounding area.
Dawn StreichUnited States
We had a great time with Augusto. He advised it was best to get to Pena Palace before the tour bus crush & he was absolutely right. We were able to get in before the mob which allowed us to really enjoy our tour and get beautiful pictures. We loved the Estoril coast, Sintra & Cascais...so charming & beautiful! Augusto picked out a yummy, reasonably priced local restaurant for lunch. Perfect day at our pace. Highly recommend!
Russ LabrascaUnited States
Augusto was extremely knowledgeable about local history; engaging as an individual and guide; flexible to accommodate a personal request and punctual. I would book Augusto immediately on our next trip back to Lisbon. Augusto made our day in Sintra and Cascais most pleasurable. We were his 399th tour. His significant experience was obvious.
We had a really nice & relaxing tour, Augusto was an excellent tour guide and his local knowledge helped us to maximise our short time in Lisbon, for example he got us in early to Pena Palace before the big crowds.
David StowellUnited States
Sarah LogueUnited Kingdom
Augusto was very friendly and listened to what we wanted out of the tour and acted accordingly. We really enjoyed the tour and his company and would not hesitate to recommend him.
TOUR GUIDE RESPONSE: Dear Sarah Logue, thanks for your words! I am glad that i adjusted the tour to your goals and expectations! Kindest regards, Augusto
Karen Lee IshmaelUnited States
Augusto was punctual and professional throughout our tour. We traveled with teenagers and he was very accommodating with our requests to customize the touring day in a way that made everyone happy and comfortable. Highly recommend his services.
TOUR GUIDE RESPONSE: Dear Karen Lee Ishmael, thanks for your booking once again and thanks for your words. It was a great afternoon we spent together. All the best, keep the positive energy! Kindest regards, Augusto
Samantha BowermanUnited States
Gus was incredibly friendly and knowledgeable about the history of Sintra, Cascais and Lisbon. He was adaptable when we wanted to add something that wasn't on the itinerary. He is also very knowledgeable about wine and made recommendations of wines to try during our stay. He also recommended some restaurants by our hotel. One (Palacia Chiado) was so good we went twice! We had a lovely day and would use him again if our travels bring us back to Lisbon. Thanks for a great day!
Bryan OstlundUnited States
What a fantastic day-long tour, one of the most memorable tours we've taken. A little different than anticipated, in the best possible way; as if Augusto knew what we really wanted and delivered, absolutely spot on. If you're considering a tour with this guide, do it. He made our trip to Lisbon very special, you won't be disappointed.
Patricia HennessyUnited States
This was an amazing day. Gus picked us up at our hotel and we were off to take in the sites. He had suggested that we get to Pena Palace before they opened in order to beat the majority of the large crowds and he was right. we were on the first shuttle bus up to the Palace which really made a difference. We had plenty of time to enjoy the tour through the Palace and do some shopping ;) We then continued on to Estoril and Cascais to enjoy the amazing Portuguese countryside. Highly recommend Gus as a guide
Robert R.United States
When you take a guided tour that includes a car and driver you want the car to be clean and comfortable and the driver to be excellent. Gus (Augusto) provides those basics and so much more. His enthusiasm for Lisbon is infectious and his personality puts you at ease as much as his driving does. As the day went along it felt more and more relaxed like traveling with a local friend or relative. I'd book him again in a heartbeat for another tour next time we come back,
Jeff LewisUnited States
Augusto was fantastic! He got us to Sintra early enough that we missed the long lines and his tour through the property was very informative. We took us took a fantastic seafood restaurant with some of the best fish and views we've seen / had so far. His knowledge of the region really brought life to our car ride. We highly recommend Augusto to anyone looking for a guide.
Ana MelendezUnited States
Augusto fue un excelente guía y conductor. Hizo muy buena utilización del tiempo para que pudiéramos disfrutar de todo lo que había que ver. En la visita al castillo en Sintra sus explicaciones fueron excelentes. Lo recomendamos sin reservas!
Mary RhodesUnited States
Very disappointed when Augusto went to the wrong hotel to pick us up. We made our reservation more than ten months ago, and wanted to feel like he had taken the time to get to know the details of our trip. But the tour itself was fine. We just think maybe your guides are too busy serving too many customers? Would have also been nice to have been told to bring a jacket—it was cold! So I borrowed his. Seems like you are all really busy, and one customer blends into another. But tour was great.
TOUR GUIDE RESPONSE: Dear Mary and Robert, thanks for your review. I made a mistake checking the meeting location and when double checked i was running out of time, i apologize my delay arriving at the meeting location. I am also thankful for your words in a second email: "Augusto is a very talented tour guide, and we're happy with the trip we took", it will help me in the result of my annual performance. July it is one of our hottest months i was not expecting that lower temperatures. My honest regards, Augusto.
Lynne GreerUnited States
Fabulous tour with an amazing guide!!! You will not regret choosing Augusto to show you Portugal the local way. Highly recommend:)
TOUR GUIDE RESPONSE: Dear Lynne Greer, thanks for your kind words. It was a great and memorable day! Kindest regards, Augusto
Dena KaplanUnited States
Augusto was knowledgeable and delightful. The best part of our day is the way he knew the shortcut to get in and out of the Pena castle with ease. We never felt rushed but by the time the crowd arrived, we were finished and felt like we had seen it all. His agenda for the rest of the day was wonderful. I highly recommend his guidance. We loved our day with Augusto.
TOUR GUIDE RESPONSE: Dear Dena Kaplan, i also loved spending the day with you! Thank you very much for this review. Kindest regards, Augusto.
Sushil BhardwajMonsey, NY, United States
Augusto provided us with a magical introduction to Portugal with this day trip from Lisbon to Sintra, Estoril and Cascais. He was most informative about the history and architectural details of the Pena Palais in Sintra. The lunch at an Oceanside table in a Seafood restaurant by the beach, off the touristy beaten path was the piece de resistance of the trip, assuring memories to savor for years to come. Augusto is a true professional whose love for Portugal truly informs his passionate enthusiasm.
TOUR GUIDE RESPONSE: Dear Sushil Bhardwaj, i am very thankful for this review! Live must be the result of great memories and me made it! Kindest regards, Augusto
Jean RabadamUnited States
This was our last tour of our stay in Lisbon, Augusto definitely made it very memorable and we got our money's worth. There was nothing like having a very knowledgeable tour guide and the whole day excursion was so much fun in spite of the gloomy weather we had.
Julia M.United States
Barry B.United States
This was an outstanding day trip out of Lisbon. Sintra and Cascais are beautiful areas and the lunch we enjoyed on the seaside was perfect. Make sure you follow Augusto's instructions to leave early so that you can be ahead of the enormous crowds in Sintra. It's well worth the extra ten minutes. His English language skills are outstanding.