Our ship was LATE. But our tour was easy. Communication was easy before and when captain let us know we would be 3 hours late they waited for us with no complaints and modified our tour to make sure we got to still see everything! Recommend this tour and guide.
I can only describe Rafael as a complete professional. His instructions regarding meeting place, time, details of our pending tour were spot on, we arrived in Cartagena the day of the national strike November 21, we wondered if our tour would proceed and were in constant email contact with Rafael. He arrived at our designated meeting place two hours early to ensure the tour would continue before the strike began... we had a great time wandering through the Old Town, Rafael is top knotch.
TOUR GUIDE RESPONSE: Mrs Lindsay, Thank you so much for the great review. I was so happy to share about my culture with you and your friends... I hope to see you again. Happy Holidays.... Rafael H
Cindy M.United States
Raphael and his driver were excellent! He was very knowledgeable about his city and we saw Cartagena from every aspect.
TOUR GUIDE RESPONSE: Mrs Meister, Thanks a lot for the feedback, I really enjoyed guiding you in my city and I am very glad to hear that you are had great time. God bless you. Rafael H
We had a wonderful day with Rafael in Cartegena. His communication with us before the tour was excellent and he met us at the cruise ship port on time with his van. We chose his tour of " The Real Cartagena" for our group of 6 people. He included a walking tour of the old town and was very knowledgeable about the history of his lovely country and city. We appreciated his flexibility with our itinerary as well, since we were able to add a stop for a cold drink at a local restaurant.
TOUR GUIDE RESPONSE: Mrs Kathie Robinson, Thank you so much for the great review, it was a big pleasure for me meeting you and your friends you are great people. You always will be welcome. Cheers....
Lynn MillsSioux City, IOWA, United States
We booked Rafael because of a recommendation from friends and we would highly recommend him also. He is an excellent communicator with a well-planned tour. We were safe, he kept us informed, we saw the majesty of Cartagena, and learned a lot of history Columbian about. The tour could not have been more fun but the point I would stress is that he contacted me a week before the tour to get the names of each person in our group. He emailed me the night before the tour with confirmation, instructions wher
TOUR GUIDE RESPONSE: Thank you so much for the review, it was a big pleasure to meet you, you are great people I am so glad to hear that you enjoyed the the tour and the experience. I hope you can come back to explore more my country. God bless you. Rafael H
Rafael tour was called the Real Cartagena Tour and it truly was. Spending the day with Rafael gave us a great understanding of the area and what life was all about in Cartagena. From the majestic views, to the streets of the old city, Rafael guided us with his love and knowledge of the city. What a wonderful day!
TOUR GUIDE RESPONSE: Mrs Yunker, Thanks a lot for the feedback, this means a lot to me. I hope you come back to share more about culture. I wish you the best. Rafael H
James WormUnited States
Rafael was a FANTASTIC guide -- I very, very highly recommend him to anyone traveling to Cartagena!! He is very pleasant, full of knowledge about the wonderful city of Cartagena and its history, and has excellent English skills. We liked everything he showed us and the pace of the tour was perfect...as an added bonus the restaurant recommendations were great!! Absolutely no complaints -- thanks for a perfect day Rafael!!
TOUR GUIDE RESPONSE: Thank you so much for all your beautiful words. It was also a great experience to me sharing with you and your wife about my culture. I hope to see you again in my city. God bless you. Rafaael H
Judith LawsonUnited Kingdom
TOUR GUIDE RESPONSE: Thank you very much. God bless you.
Drew M.United States
My wife and I had an enjoyable stay in Cartagena thanks to our two terrific tours with Rafael. He was knowledgeable, informative, and very fun to spend time with during our visit. Rafael was also patient and accommodating to my wife who has physical limitations. The Real Cartagena was a particularly entertaining and interesting experience. Seeing the entire city from a local's viewpoint would be hard to get from a group tour. We would highly recommend this tour, especially with Rafael.
TOUR GUIDE RESPONSE: Mr MacDonald.. It was a great pleasure to be of help for you and your wife . Thanks a lot for your feedback. I hope to see again in my city. Rafael H
Rafael did a good job showing us different parts of Cartagena and typically what goes on in daily life. We saw the old city highlights. Some people might enjoy this as an expanded full day tour where you could actually get out and walk around fish market, other markets and some neighborhoods other than the walled city. I was surprised at how nice and clean it is, but Colombia has changed a lot in the past decade and plenty of investment poured into this city. I did wish at times he shared more info.
In February, while on cruise stop in Cartagena, ourselves and another couple took a custom tour with Rafael. We wanted to see the 'real' Cartagena and Rafael escorted us down the narrow lanes and we were lucky to meet some of the nice folks who live in this city, and stopped a small outdoor cafe where we shared our meal with some of the musicians......what a great memory! Rafael is very professional and will give you exactly what you ask for. We would most certainly enjoy another visit with Rafael
Ellsworth (Rod) BucklinUnited States
he cut the tour short by 1 hour
Stewart TatemUnited States
Pick up at the pier and tour was exactly as described. Very knowledgeable of the history and local life since Rafeal has lived there his whole life. Good English. Very pleasant and accommodated some specific issues we needed help with during our tour. Would use him again. Would use Tours by Locals again as well. Stewart
TOUR GUIDE RESPONSE: Dear Stewart, I am very glad to hear that you enjoyed my city and the tour experience, you and your wife always will be welcome to Cartagena. Thank you very much.. God bless you. Rafael H
Marilyn Weill RauUnited States
Good tour. Personal stories to match the sites. Very enjoyable.
TOUR GUIDE RESPONSE: Thank you so much.....
Victor TrujilloUnited States
We had a wonderful day with Rafael!! He was so kind and showed us his Cartagena...He was very gracious and patient. His English is excellent. His driver was wonderful. I highly recommend booking a tour with Rafael.
Lesley C.Ocala, FL, United States
Rafael provided a comprehensive history of his country and explanation of the sights we visited. Transportation provided in a new and very clean vehicle with excellent air-conditioning. Rafael was very accommodating as we asked to include a stop at the Teatro Adolfo Mejia, which was a definite highlight of our tour.
James BallardGilbert, AZ, United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Ken ChadwickUnited States
Very good guide. Although I will never visit Columbia again, too many people constantly in your face selling things and begging.
Steve DierkerUnited States
Rafael was great! He showed us the true Cartagena. He explained what life is like in his country. He didn't dodge any question including what the security level is in Colombia. The city center is very European and has some great artistic and historical sights. Wouldn't hesitate to recommend Rafael. The Dierkers
TOUR GUIDE RESPONSE: Mr Dierker, Thank you so much, you and your wife are great people, I really enjoyed showing you around my city. God bless you. Rafael H
Norman DaileyUnited States
Rafael's tour was great. We were on the Azamara Quest with 12 hours in port. Rafael's tour was much cheaper than the cruise tour, covered more ground and we only were a party of six, versus a bus load. Rafael also was very open about the local politics, history and economy. Post tour Rafael was also very helpful in recommending places to watch the sunset and having dinner in town, off the ship.
TOUR GUIDE RESPONSE: Thank you so much Mr Daily, you and your friends and great people. I wish you a Happy New Year. God bless you.. Rafael H
Pentti VartiainenUnited States
Outstanding describes this tour with Rafael H! He is very knowledgeable, friendly, and efficient. We were amazed at the number of experiences we had during our brief time in the city. Taking a private tour was so much more personal and enabled us to get a real feel for the Cartagena beyond the tourist area. We saw many historical sites and learned so much about the rich history here. We were also able to get a glimpse of daily life. We highly reccomend this tour and our guide, Rafael H.
TOUR GUIDE RESPONSE: Dear Pentti, Thank you very much for writing the review. I wish you a Merry Christmas. Much Blessings for you and your family. Rafael H
TOUR GUIDE RESPONSE: Thank you very much
Eric LoebUnited States
Rafael was an excellent and informative guide. I learned a great amount of history and culture in a short amount of time, and enjoyed our conversations.
TOUR GUIDE RESPONSE: Thank you very much for writing the review. God bless you
Claudette MooreUnited States
Much more affordable way to experience Cartagena with a moderate size group. Cost per person was roughly 50% of what it would have been if we had booked through our cruise line. Our guide (Rafael) was informative, well versed in local culture and history and appropriately proud of his community and country. Rafael's English was perfect. The driver was a great. Van used was new and air conditioned (very important with temperature and humidity). No worries about timetables and getting back to ship.
TOUR GUIDE RESPONSE: Dear Claudette, I just wanted to thank you again for writing the review... God bless you... Rafael H
Joshua LohrmanUnited States
Rafael was a great guide, he not only knew about the major sites and markers, but also offered interesting insight into the city itself. His Real Cartagena Private Tour was the highlight of our trip.
TOUR GUIDE RESPONSE: I just wanted to thank you for writing the review. God bless you Rafael H