Kenneth SwansonUnited States
Very friendly, engaging and conversive. She either lacked or didn’t share in depth knowledge of local history and culture.The car air conditioner didn’t work and we had to have the windows open. Very poor time management by adding an unscheduled stop which made us late for our 10am Hobbittown tour. Because we were late, her driving was dangerous and unsafe. She had to be asked three times to slow down and drive more carefully. We would never use her again.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Delva Deauna-LimayoUnited States
Excellent tour guide
TOUR GUIDE RESPONSE: Thanks Delva. Enjoyed meeting you & specially spending time with your mum.
Leanne SegalUnited States
Julie was a great guide. She picked us up promptly from our ship and was so warm and welcoming. She shared lots of interesting information as we made our way to Hobbiton. She was super flexible and had no problem making a stop for us to pick up a snack on our way back to the ship. I highly recommend Julie, and if our travels take us back to Tauranga, Julie will be at the top of our list for another tour!
TOUR GUIDE RESPONSE: Thanks so much for your kind words. I really enjoyed meeting you both and had a lovely day. I do hope you make it back to Tauranga again sometime. Kind regards Julie
David GoldenKingsport, TN, United States
Julie was simply fantastic. She was personable, knowledgable, and completely made our tour. Thank you!!!
TOUR GUIDE RESPONSE: Thanks so much! Hope to see you again some time!
Josh BennettUnited States
Julie did an outstanding job with limited time for the tour due to our cruise leaving earlier than expected. She was able to get in the visit to Hobbiton which she had made reservations for us ahead of time and the hot springs/geysers as well. We highly recommend her to anyone stopping in Tauranga.
TOUR GUIDE RESPONSE: Thanks so much! I had a great day with you both! I hope you enjoyed the rest of your time in New Zealand.
Lynn SurdockUnited States
We had a great day with Julie. She knew the area well.
TOUR GUIDE RESPONSE: Thanks so much. I really enjoyed my day too :-)
Lovely tour, we enjoyed our day even though it was pouring the entire time ! Julie brought umbrellas and we had a wonderful time !
TOUR GUIDE RESPONSE: I enjoyed spending the day with your lovely family! The pleasure was all mine! Come back again and I'll order better weather :-)
Mike ScanlinUnited States
Julie was great and we loved the tour, the lunch stop, etc. Highly recommended guide.
TOUR GUIDE RESPONSE: Thanks so much for your kind words. Hope you visit again some time!
Clay MaeckelUnited States
It was a very fun tour and Julie was pleasant person to chat with as she drove between the venues. On the way back she even helped me with a little bit of shopping I needed to do.
TOUR GUIDE RESPONSE: It was my pleasure. We were very lucky with the weather :-). Hope you make it back some time to see the rest of our country. Safe travels.
Gary ShepherdUnited States
Julie knows the area really well and will tailor the tour to your preferences. Plus she takes you around in her nice car (unless, of course, you are too many to fit). She is definitely a great choice.
TOUR GUIDE RESPONSE: It was an absolute pleasure to have your company for the day. I hope you come back again some time.
Bruce LyonHudson, FL, United States
With only two of us we opted for the very comfortable BMW and what a great day we had! Our time was short so asked Julie for a customized tour: Te Puia and Buried Village (Julie's excellent suggestion). These venues plus lunch fit comfortably in the time we had without rushing from site to site as the bus excursions do. A car with your own local expert is the way to go. BTW, if there isn't enough to talk about with all the sights, try old cars or Irish bands.
TOUR GUIDE RESPONSE: Thanks so much for your kind words. I enjoyed the day with you very much and hope you come back to NZ again.
Joann DownerUnited States
Four Americans do NOT fit comfortably in an automobile. There was very little commentary because the air conditioning in the old Rolls was inadequate and the windows were down. The hour long drives were quite uncomfortable in the backseat. We felt she did not watch the time closely. We had concerns about a car problem and being late for our ship. Quite a disappointing day
TOUR GUIDE RESPONSE: It was offered to the customers a long wheel based BMW which provides more leg room, but the offer was declined by the customers. There are absolutely no car problems as it is checked regularly and has to meet certain standards to be available as a passenger car. I kept a very careful eye on travel times and had you back an hour before you sailing time. I felt since there was a lot of conversation going on in that car already I did not get given much chance to give any more commentary than I did.
TOURSBYLOCALS RESPONSE: After contacting the guide we were advised she was surprised with the review and from now on, she will not be using the Rolls on tours with more than 3 travelers.
Marian LeungUnited States
We are a group of four friends from Vancouver that took the tour with Julie in her Rolls Royce. We had a great time despite of the pouring rain during the visit to Hobbiton. Julie knows the area well and we communicated with her a couple of times prior to the tour and she was flexible to allow us to make some changes to the itinerary. We were happy with the outcome and would not hesitate to recommend this tour.
Gregg HeckmanUnited States
very happy with Julie..good and direct driving which allowed us to see more than we expected I would use her again
TOUR GUIDE RESPONSE: Enjoyed the day and hope to see you again in New Zealand sometime.
David BaumUnited States
Fine guide, friendly and knowledgeable. Spent a lovely day with her.
TOUR GUIDE RESPONSE: Great company! Loved the day and hope to see you again sometime.
Well I dont know how to tell you how very much we all (4) enjoyed our day Julie went above and beyond our expectations. She was not only charming but had an extensive knowledge of the area. We were able to go off the usual track to places that were just right for us. I would recommend this tour to all my friends and anyone else that would listen to me rave about such a great day. All I can say to Julie is "THANK YOU MATE!" 10 out of 5
TOUR GUIDE RESPONSE: The pleasure was all mine and I'm still raving about the great day I had with you ladies. Thanks for the opportunity to take you into my world for a few hours and I certainly hope you come back again. 10 out of 5 to you too!
Sedef OconnellUnited States
Julie was a nice and kind lady, she tried her best but her car was extremely uncomfortable. This convertible two doors car is a not supposed to be used as a tour sightseeing vehicle!! I personally did not feel safe and could not see view properly behind a narrow window in the back. The tour required a long distances and long drives, if I knew ahead of time I would not never take this tour. I guess it was over priced for this tour in this condition.
TOUR GUIDE RESPONSE: I'm both sorry and sad you didn't enjoy the day. I do state what type of cars I drive in my profile and you also mentioned you son has a BMW convertible so I thought you would know what to expect. I take pride in the maintenance and service of my vehicles and they are legally registered and certified as passenger service vehicles. Maybe you should have swapped for the front seat you were offered several times during the course of the day. I do hope you managed to enjoy the rest of your birthday.
Melissa BiedermanUnited States
Tour guide is new, so maybe that was it, but didn't have a lot of knowledge of history. Friendly, though, but not a true "tour.". Appreciated being taken to Hobbiton. Please learn more history of the area and of the places you take people, though.
TOUR GUIDE RESPONSE: Katikati is my home town - I know a lot about it and enjoy explaining as we wander through the murals which depict Katikati's unique Irish history. Unfortunately, due to one of the party feeling ill, they slept during the journey there so I couldn't explain much en route and then once there they decided against that part of the tour which was disappointing all round.
This tour was the best day on our 2 week cruise, Julie was friendly, informative and flexible with our needs and I would recommend her to anyone going to New Zealand.
TOUR GUIDE RESPONSE: Thanks so much! Hope to see you this way again.
Sean KuwadaUnited States
This tour was absolutely amazing and more than we ever expected. Julie took us to the Hobbiton Movie Set (awesome!) and Te Puia (beautiful!). This was literally the best day of our trip. Julie was knowledgable about the area and made the trip comfortable and so much fun. We could not have asked for a better tour while in New Zealand. We would highly recommend one of her tours to anyone. Julie will customize the trip anyway you would like it. She was great. You will have the time of your life!!
TOUR GUIDE RESPONSE: Thanks heaps guys! Loved your company and hope we can meet up again some time!
Douglas GraffPasadena, CA, United States
Julie was both a wonderful guide and also a delightful person to share a day with. My wife, son, and I were very happy with the tour and felt that Julie had done everything she could to assure us a terrific experience. We were very very pleased and entirely satisfied. New Zealand is a wonderful place and we were far better off having a guide like Julie who took our input and then designed a day that was exactly what we wanted! We couldn't have been happier.
TOUR GUIDE RESPONSE: Thank you so much! I hope you had a great Christmas and New Year!