Thomas GusdorffUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Yin PangUnited States
Carlos showed us the ruins in Cholula first and then we headed to Puebla city to see magnificent churches and the oldest public library in America, it was amazing. We love the trip very much and appreciate Carlos for his knowledge and service, which made the experience unforgettable.
Andrey KhorlinUnited States
TOUR GUIDE RESPONSE: Thank you very much Andrey.
Israel CardonaUnited States
The good things: on time, cordial, good car, well dressed, attentive to basic needs such as food, water, bathrooms. The bad aspects: Carlos was texting while driving, he did spend more time with his phone than with us, and very little information was given about the placed visited. Overall a disappointing tour, although Cholula and Puebla are very interesting places to visit.
TOUR GUIDE RESPONSE: Thank you for your comments and I am sorry to hear you feel that way about that tour. I am sure I did not use my cellphone while driving but will keep in mind if I ever feel tempted to do so. I also would like to make sure customers know that the information provided during my tours is based on archeological and historical facts.
TOURSBYLOCALS RESPONSE: A partial refund was issued for the mobile phone use and we made sure Carlos understood the importance of this.
Chuck M.United States
Carlos is well-spoken with extensive knowledge of the Cholula/Puebla area. We found the visit to the pyramid in Cholula fascinating. After seeing the pyramids of Teotihuacan from above ground, to be able to wander through the interior of ancient pyramids was quite an experience! We especially enjoyed our experience in Puebla. Although the Museo Amparo was closed this particular Saturday, Carlos more than made up for it with other sites and he indulged our desire to shop for Talavera pottery.
TOUR GUIDE RESPONSE: Thank you very much Chuck I am very pleased that you are satisfied
Glen ParkUnited States
We cannot say enough good things about our fabulous experience with Carlos in our tour of the Cholula Pyramid and Puebla. He was extremely knowledgeable and able to answer all of our questions, even those not directly related to the specific sites we toured. We learned so much history and culture of Mexico from him. He made sure that we got to experience what we wanted to see and learn. We would definitely engage him again on a future trip to Mexico City.
TOUR GUIDE RESPONSE: Thanks a lot Glen it was my pleasure to be your guide.
Vladimir SavikovskyUnited States
Carlos is simply a perfect guide! He is knowledgeable, thoughtful, easy to communicate, ready to discuss any topic and answer any question. He is very flexible, seamlessly adjusting his tour to your needs, interests and pace. You just get the best of your trip with Carlos. We had spent two and a half days with him and would love to spend more if we could. Thank you, Carlos!!!
TOUR GUIDE RESPONSE: Thank you very much Vladimir it was my pleasure to be your guide.
Carlos is an excellent and informative guide and we would have no hesitation in using his services again. He is extremely knowledgable on Aztec history and architecture and we would not have learnt so much without him. Highly recommended!
Randy R.United States
Carlos is the best tour guide we have used anywhere in our world travels. He is completely attentive to details - modifying a tour to include what he has picked up through conversation of what is of special interest to us. In three days of touring with Carlos, he became a good friend. We will miss him when we leave Mexico. We highly recommend Carlos for any touring you might want to do in Mexico.
TOUR GUIDE RESPONSE: Thank you Randy I'll miss you and your family see you soon again in Mexico City.:)
Natalia DyatkinaUnited States
We made a trip to Puebla with Carlos. It was a comfortable ride and very interesting tour. We would not be able to see this beautiful city without such knowledgeable guide as Carlos. We recommend him for all future guests of Mexico City.
TOUR GUIDE RESPONSE: Thanks a lot Natalia for all your mailpositive comments about my work as you have seen there's a lot of places in such a wonderful city as Puebla. Best regards Carlos.