Andrew HamiltonUnited States
We were so fortunate to find Su to lead us for the day. Perfectly pleasant and knowledgable, and found a way to share just the right amount of historical information and local stories without overburdening us. So many large tour guides talk at you, but Su was speaking "with us." She was thoughtful in caring for our 66 year old mother who needed a few accommodations throughout the day. As someone who has lived in China for many years, I can say unreservedly that she's the real deal.
TOUR GUIDE RESPONSE: thanks for your kindness. Andrew, wish Kathy great health and enjoy life. Hope you two all the best in the future.
Robert WalkerUnited Kingdom
My wife, myself and my son who lives in Shanghai and is fluent in mandarin visited Beijing for four days and took the decision to book a local tour guide Su and it was the best decision we ever made. Her organisation, diligence and care were exemplary. Nothing was any trouble, we skipped lines of people because she had everything organised. The driver she used was incredibly efficient and drove with care. I can not recommend Su highly enough. Thank you Su.
TOUR GUIDE RESPONSE: Thanks for your encouragement. Bob. Best wishes to your kind families.
Magnus Johan DagestadOslo, Norway
Susan was an excellent guide for our family when visiting Beijing. She was very professional and made our visits to all the sites stress free. She arranged skip the line tickets everywhere, which was super when travelling with three teenagers. She was knowledgeable and gave good insite to Chinese mindset, way of life and culture. Both present and historically. She also took us to some great eating places, which we had not been able to experience on our own. She spoke English perfect as well.
TOUR GUIDE RESPONSE: Thanks for your kindness. Magnus. Wish all of u great trip across China. Take care and God be with u.
I travelled to Beijing with my family of 5 members and spent two full days with Susan visiting the city. She was great at adapting the tour to our needs and preferences and constantly gave us a lot of interesting information about the places we were visiting. She took us to many places, restaurants and neighborhoods only known by locals which was great. We travelled by taxi, metro, bikes and walking which was also a great experience. Susan's spoken English is fantastic. We highly recommend Susan.
TOUR GUIDE RESPONSE: Thanks. Eduardo. All the best for your sweet family !
Susan was excellent, certainly the best tour guide in Beijing! She was very knowledgeable and planned a remarkable full day tour. We highly recommend her to anyone visiting Beijing.
TOUR GUIDE RESPONSE: Thank you. Cole, I wish you and Karla could come back to China one day and you will be my guest next time !! Thanks for your kindness !
Thanks so much to Susan to make this trip unforgettable for me. If I could I would rate 10 stars. Susan arranged everything perfectly for me. Even with a full agenda you don't feel any rush.Timing is very flexible and if you want to enjoy longer some places she will manage and adjust. Susan is a very nice and supportive person in every matter for your perfect stay. Always on time and no waiting. Car is always very well maintained. The money I spend for the tour was definitely most worth it. Thanks Susan!
TOUR GUIDE RESPONSE: Thank you. Chris, i’m Glad that you liked your stay in Beijing, hope to see u again.
We were pleasantly surprised that such a fabelous tour could be booked at such short notice. We were in Beijing during a festival time, Susan did her best to avoid the immense crowd. Susan was very friendly and open minded, certainly a good example of China's new future generation. Our talks were inspirational. The driver was perfect, we hardly noticed him, which is a perfect sign. He drove very safely and the car was clean and spaceous. We'll be back again. It was superb!
TOUR GUIDE RESPONSE: Thanks. Poch. I was so impressed by your family stories as well which inspires me a lot. Best wishes for all of you. Especially Robin and Lala
Marisa S.United States
My husband and I would highly recommend Susan y as a guide. She was wonderful to work with. She was super pleasant in every sense. She was passionate, knowledgeable, reliable, and responsive. She met all of our needs and was very flexible in planning the day to day activities. We enjoyed every minute of the 3 days we spent with her.
TOUR GUIDE RESPONSE: Thank you so much, dear Marisa, wish u an amazing China trip!!
Jeremy LambertUnited States
AWESOME!!! Susan far exceeded our expectations each day of our trip! She took our "must see" list and crafted a fantastic itinerary for us to see all of Beijing during our trip. She arranged for us to see the top sights in and around Beijing AND also took us to places that most tourists never see. She picked the perfect places to eat and shop and attended to our every need. She's a wealth of knowledge about Chinese history and culture. Most importantly, she made us feel like family! We'll miss her!
TOUR GUIDE RESPONSE: Thank you for your kindness. Jeremy. All the best to your sweet family !!
Arpan KhuranaHong Kong
Susan took our family (including kids) on a 2 day tour of Beijing. She arrived at the hotel on time, discussed itinerary with us and even asked us if we wanted to make any changes. Susan speaks fluent English, connects well with people and shows a lot of patience. She never tried to sell us anything or force us into going to a place we didn't want to visit. She is very helpful, even beyond your allotted trip.
TOUR GUIDE RESPONSE: Thanks. Arpan. All the best to your sweet family :)
Jacob SchmidtUnited States
Great 2 days with Susan. Very accommodating to all our requests and we were able to see everything we wanted with plenty of time to enjoy. She was great with our 2 children (15, 12) and was very knowledgeable about all stops.
TOUR GUIDE RESPONSE: thanks for your nice review, Jacob. I will try all I could do to deliver a 5-star pleasant tour for your family if you would ever come here again. Peace and joy to you and your family.
Wee Kah TanSingapore
The entire experience with Susan was wonderful from start to finish. 3 days is a perfect duration to see sites in Beijing plus the Great Wall, especially with very well organized guide. Susan took us to all the best spots (unhurried), her suggestions for places to eat were spot on. We saved a lot of time, much less lines to wait in as Susan handles all logistics. She was very flexible with itinerary which was nice. Very much enjoyed Susan's company and would highly recommend her. Definitely put her as #1.
TOUR GUIDE RESPONSE: Thank you for your nice words. Wee Kah. Please let me know if you will ever come back to Beijing with your lovely families again. You will always be my great guests next time :)
Sharon DyeUnited States
Susan is PERFECT! EVERYTHING you'd want in a tour guide!! She is so knowledgeable, accommodating, easy to be with, flexible - I could go on and on. I have recommended her to friends and would use her again if I make it back to Beijing. I wish I could take her as my guide everywhere I go in the world - she's that good!!
TOUR GUIDE RESPONSE: Thank you. Dear Sharon ;)
Allan WilliamsUnited Kingdom
Susan was a super guide, who went out of her way to make our tour so memorable. Susan changed the itinerary to suit our needs, although it meant she was on duty much later than planned. We also felt very safe with her driver. A wonderful 2 day tour we will never forget.
TOUR GUIDE RESPONSE: Thank you very much, Allan, you are a very nice and warm group who became an unforgettable memory in my life. Wish you all in great health and happiness. Welcome to China again !!
Mike HammondUnited States
Susan was amazing. I am so glad we picked her as our guide. She was so knowledgable and willing to share not only the history of her country and the places she took us, but also about life in China. She went above and beyond to accommodate all the things on our list and knew many special tips to make the day smooth and fun. She had an excellent driver lined up who was very flexible. She paid attention to everyone in the family and made sure we all had memories to last a lifetime. She is the BEST!
TOUR GUIDE RESPONSE: Thank you. Mike. wish peaceful life for everyone of you !
Susan was a fantastic guide. She was so well organized, had planned a great itinerary for our tour, had reserved a very friendly driver. She knew how to pace the days to allow us to get the most of our visit in this amazing city. I highly recommend her services to anyone visiting Beijing.
TOUR GUIDE RESPONSE: Thanks. Claude and Marie, enjoy your vocation in Asia.
Arun BiligiriUnited States
We toured with Susan on the 3 day tour. We had a wonderful time and got to see everything we ever wanted to see. Susan was an exceptional guide, extremely well versed in the history of China and incredibly fluent in English. In addition, Susan took us the the best local restaurants where we could enjoy the best of Chinese cooking. I strongly recommend Susan for anybody that is trying to get a truly local experience, seeking flexibility in schedule and trying to understand China from a local point of view.
TOUR GUIDE RESPONSE: Thanks for your kindness, Arun, I hope you and Ami in great peace and joy in the coming year. uncle would be always in great health and a great future for Anish. Best wishes Susan
I got the great experience for 1 days to at Simatai from Susan. She has big services mind and not bother me with small thing. She is professional in her career. My husband interesting about China history and she can explain us. Even my son, he like to chit chat with her.
TOUR GUIDE RESPONSE: Thanks, Chanida, if you ever come to Beijing again, I will try my best to deliver a 5 star tour for you instead of 4 star. All the best to u and your family in Thailand.
Gary SteinhauerUnited States
Just finished a 12 hour Beijing tour and we felt very fortunate to have found Susan. She was so easy to be around, full of information, very helpful and arranged a seamless tour with great driver Mr. Lee. We would recommend Susan without hesitation and give her 5 stars!!
TOUR GUIDE RESPONSE: Thank so much for your high comments. Gary, wish you a very nice coming new year. Good luck for your life !
Brian SadlerUnited States
Susan was the perfect guide for us in Beijing ... and best ever during our many travels! I only have 500 characters to write this review (too short!), so suffice it to say that Susan is: highly intelligent, super responsive, truly flexible/will adjust/respond immediately to circumstances, speaks perfect English, can provide nuanced, thoughtful commentary on many subjects, is curious to know her guests and their opinions. And she clearly cares to deliver top quality professional services. We love her!
TOUR GUIDE RESPONSE: Hi, Brian, it’s very nice of you for giving me such a high comments. All the best to u and Karla in life. Susan
Good, no problems
My son and I were more than happy with Susan's eloquent and kind guiding-within one day we learned so much about Chinese history and lifestyle and saw the locations we wanted to see! I certainly would choose Susan if again! Maria
TOUR GUIDE RESPONSE: Hi, Maria, thanks for your nice words. Wish you always keep a young heart, May you peace and joy in life !!
Sateen BailurHong Kong
We had a fantastic trip thanks to expert local knowledge provided by Susan. Not only was she very knowledgeable (our daughter said she should be a teacher!), but she also spontaneously went out of her way to help us - from buying us fruit when we couldn't find it to getting medicines for our son. A highlight was biking & walking around the city - we really felt we were with a local friend rather than tourists with a guide. We would unhesitatingly recommend Susan (and ToursByLocals) to friends & family.
TOUR GUIDE RESPONSE: Hi, Sateen, thanks for such a great recognition. It was also an unforgettable memory for me to meet you family in Beijing. I always think nice people deserves the nice treatment in life. I wish the days of your family in HK is always prosperous, take care !
Rennie SchaferUnited Kingdom
Susan is an amazing guide. I booked this tour less than 24 hours in advance and she answered my messages straight away to confirm before I boarded my flight. She then met me at the airport and took me out to places that were off the tourist track. We had to do some extra walking but to be almost the only person on the Great Wall was worth the extra climbing. Susan's English is exceptional, she has a wealth of local knowledge and makes everything easy. I could not recommend her more highly
TOUR GUIDE RESPONSE: Thanks, Rennie, hope to see your technology of “space” going on everywhere in China one day. Take care !!
We had an absolutely fantastic time with Susan on our tour of Beijing. She was a wonderful guide. Her stories about the places we went to and sights we saw were fascinating. She was extremely flexible with the tour and always had our, and our two children's best interests in mind. Susan arranged a driver and car and we went from place to place with no problems at all. We have no hesitation in recommending Tours By Locals and specifically Susan to anyone who wants a memorable tour in Beijing.
TOUR GUIDE RESPONSE: Hi, Michael and Lisa, your family impressed me a lot in the 3-day trip. You are such a lovely family that everybody would like to offer the best side of what we owned here for you. I wish everything Is going on perfectly in the future days.
Jesse HollandUnited States
The gold standard for tour guides! Susan is a dedicated professional who is not only well-versed in historical facts, but also a warm and personable host. Instead of regurgitating Wikipedia facts and talking "at" me, Susan employed a measured approach that included back-and-forth dialogue to enhance my experience. She also told me which tourist traps to avoid and her restaurant recommendations were spot on. I simply cannot overstate her dogged commitment to my satisfaction. Highly recommended.
TOUR GUIDE RESPONSE: thank you very much for your high comments, Jesse, you are really good friends, I miss you all! wish to see you again in life. Take care and all the best. susan
Steve KnottUnited Kingdom
Susan was very knowledgeable and with excellent English. Nothing was too much trouble and she was flexible with timings etc. Susan has a very pleasant and easy going style which made the tour really enjoyable. I would highly recommend.
TOUR GUIDE RESPONSE: thanks, Steve, all the best to you and your family.
Karen EntrikenUnited States
Susan was absolutely wonderful in every way! I toured Beijing with Susan for two days and was able to see all the highlights and more! She was a delight to be with. Super friendly, accommodating, knowledgeable. Susan curated our tour to what we wanted to see and do. She was able to pivot when we wanted to make changes or when circumstances within the city made it better to shift our plans. She made sure we got everything we wanted out of each day. Personally requesting Susan is the way to go.
TOUR GUIDE RESPONSE: Thanks, Karen. All the best for your life, family, and future career.
Andrew MooreSouth Murwillumbah, NSW, Australia
We have used ToursByLocals in different countries and we have never been disappointed. Susan was exceptional. We wanted a customized tour seeing local life style, cultural heritage and good food. Also entertainment for the grand children. From the beginning contact Susan's response and professionalism was just what we were looking for and we were confident with her approach. The quote was inclusive and there were no surprises. And our day with her was perfect. What a charming host. Perfect day.
TOUR GUIDE RESPONSE: Thank you very much for your kind words, Andrew. I also enjoyed the time spent with you and your sweet families. You are an encyclopedia who gave me lots of informations of my country about those years when i was not even born yet. It was a really precious experience in my career. I hope you great happiness, health and peace in the future life. Sincerely Susan
John SniderUnited States
On our first time to China, we decided to book a private day tour, to see Beijing in all its glory, we had the pleasure of having Susan as our guide. She was very knowledgeable of the history of China, and planned out a day of local spots and large attractions like the forbidden palace, temple of heaven, kung fu show, massage and more! She even helped us bargain in the markets, and it was such a fun experience. She was an absolute treat, and recommend Susan to all those visiting Beijing!
TOUR GUIDE RESPONSE: Thanks for your kindness, Harry and Mark. All the best to both of you. Susan
Our tour with Susan Y and Mr Lee (driver) exceeded our expectations. Susan shared her local knowledge and the colourful history, bringing life to everything we saw. Her ability to weave the stories of the past into the present gave us a new understanding of Chinese culture. Our visit to the Great Wall, Forbidden City, Imperial Palace, and Summer Palace was fabulous, and the ability to skip the lines with Susan was great in the hot, humid conditions. We strongly endorse Susan as a guide.
TOUR GUIDE RESPONSE: Thanks very much, Brian and Elma. it was a great honor for me to take you around to see beijing. and you are my first tour on TBL website which is so meaningful for me. Like what we wrote on the wish cards of the Great Wall, I wish you and your family happiness, health and peace forever ! sincerely Susan