Lisa MalloyUnited States
My husband, mom and three children had the best time with Joanne touring downtown DC on December 21st. Joanne was extremely knowledgable about all thing Washington. She was incredible with my kids ages 10, 9 & 6. She brought it down to their level with cool facts, was flexible about bathroom and snack breaks and just had an awesome way with them. Us adults adored her and can't recommend her more!
David BarbeCLARKSVILLE, MD, United States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Joseph McCann, JrUnited States
Joanne was knowledgeable, flexible, intelligent and interesting. I would use her again.
TOUR GUIDE RESPONSE: Jay, thank you so much. It was such a pleasure meeting you and your friend. You are definitely the first person I have met in 10 years of giving tours that actually knew about the U.S. Court on Lafayette Square, let alone been in it. I hope you that you were able to take advantage of the rainy day today to spend time in the museums. Have a lovely trip to NYC and give my regards to your friend as well.
Alicia MarinelliUnited States
Joanne was really sweet and was so accommodating with our group. She had great stories for each site and we were thrilled we chose to get ourselves a guide.
TOUR GUIDE RESPONSE: Thank you! It was so nice to meet you and your family. Next year we will do the entire tour on scooters!
Shelley MelewskiUnited States
We enjoyed our tour with Joanne very much. Very knowledgeable and pleasant guide.
TOUR GUIDE RESPONSE: Thank you Shelley - I enjoyed meeting you and your grand-daughter. I hope you enjoyed the rest of your time in the city.
Dominic PereaUnited States
Felicity MillerUnited Kingdom
Loved our tour. Perfectly timed for a hot day, even with cold towels provided for us. Informative and Joanne is so charming and friendly and my 2 teenage boys (and I) loved her. Couldn't have been better for us.
TOUR GUIDE RESPONSE: Felicity, thank you so much for your response. I hope the rest of the week turned out just as nice for you and that your son enjoyed his stay at Georgetown. You have a remarkable family.
Lucynda SmithUnited States
Our tour with Joanne was fantastic!!! It was Very Hot (100°). Joanne brought cold towels for our neck and frozen water bottles. She sought shade and indoor, air-conditioned places to visit. She was so interesting and informative even bringing along pictures to share. I will be sharing her name and telephone number with friends coming to DC to vacation. She is absolutely the Best Tour Guide. I highly recommend her and will be using her again on another visit!
TOUR GUIDE RESPONSE: Lucynda, thank you so much. (I'm blushing from your compliment!). I learned a lot from you too and I truly admire your stamina. I wouldn't have thought of bringing the towels if you hadn't emailed me the night before regarding your concerns about the heat. And you are from Alabama! I realized as I was going home that I forgot to delve into how DC got created. So I owe you at least another half hour! I hope to see you again soon!
Verlyn H.United States
TOUR GUIDE RESPONSE: Verlyn, You are so right. My fault entirely. I was having a lot of fun with your group and simply lost track of the time we were at the Capitol. I am very, very sorry that this interfered with your other plans for the evening. Timing is key to a good tour and I know I sometimes I let my enthusiasms get the better of me. I take your comments to heart and will try to be more careful with timing in the future. My sincere apologies. My sincere apologies.
Martha CrasswellerUnited States
Joanne was knowledgeable, organized and friendly, took us to places we never would have gone on our own, gave us the extra stories about people and places that we had hoped to hear. Pricey but worth it! If I return to DC I would hope to have Joanne as a guide again.
TOUR GUIDE RESPONSE: Thank you so much!!! I wish I had more time to spend with you that day. And if you return to DC, I would hope to have you as a guest again! Regards to your husband.
Tony BenwareUnited States
Great tour! Wish we had more time. We scheduled this at the last minute within 24 hrs and saw a ton in 2 hours! My son was excited to see Ford's theater! Highly recommend.
TOUR GUIDE RESPONSE: Thank you. I am so glad it worked out. It was a pleasure to spend the evening with your family.
Very knowledgeable guide, group had a great time with her. Highly recommended.
Christina ParmeleeUnited States
We had a wonderful time on our tour. It was short but I feel we hit all the places we could in the time allotted. Joanne was so nice and Sam (the driver) was awesome too. She customized it completely and took us to a wonderful street with food trucks, the Peruvian truck was a highlight because I LOVE food. The personal attention she gave us at Arlington Cemetery meant the world to us. I hope you're saying hi to Kay when you tour there, pretty lady! Would highly recommend Joanne for any tour of Washington.
TOUR GUIDE RESPONSE: Christina, thank you so much. Yes, I did say hi to Kay the last time I passed by the area. I am so glad Sam and I were able to be part of such an important day for you. It was a privilege. I hope you have nice memories of Washington and will come back and spend more time here. Have a wonderful Thanksgiving.
Wronda JordanUnited States
Joanne is amazing! She guided us through Arlington, giving special attention to the physical needs of my (older) parents. She was very knowledgeable, sharing history and stories which made our tour interesting very special. Definitely recommend!
Scott RodrickUnited States
My family of three was very impressed with Joanne's passion for the City, historical knowledge and energy level. Her communication before the tour was outstanding, allowing us to customize our visit to see the places that were on the top of our list. She has a terrific sense of humor and also completely understands the pace of things for a walking tour (sprinkled with the occasional taxi). I would highly recommend spending time with her in Washington, DC.
Michelle MacTavishUnited States
Joanne was very informative, knowledgeable and friendly. When our tour was over I didn't want leave, she had so much more information to give. I will be using her again next time we are in Washington DC.
Jessica ShermanUnited States
Joanne was a wonderful tour guide. I recommend her to anyone. It was very hot and humid when my family had our tour(4th of july). She went out of her way to find us in the big city. Great communication and she eased my mind. I was extremely nervous in the big city being a mom of 3 (15, 11,10) Joanne wasn't just a regular tour guide, she became a friend to my family. I will definitely book another tour with Joanne...We loved our experience with her and overly joyed I got a chance to meet such a lovely lady
TOUR GUIDE RESPONSE: Jessica, thank you so much for your review. It was an honor to meet you and your remarkable family. I hope the rest of your vacation was as much fun as it sounded it would be and everybody got home safely! So now that you have that big city experience under your belt, I hope you and your family come back often. Ohio is not that far away and there are tons more things to do. Please feel free to stay in touch.
Tariq SirajAlpharetta, GEORGIA, United States
Dana ShanksUnited States
Our guide was very nice but not prepared at all. A parade in town blocked our route and she had knowledge of this parade prior to our tour, yet we frantically walked over 6 miles trying to get to the Lincoln Memorial. Needless to say, we were worn out and a little disappointed that we did more walking without "seeing" much. Tour had no real structure. Feel like we certainly did not get our money's worth.
TOUR GUIDE RESPONSE: I am very sorry you were so disappointed. Please bear in mind that the parade had only been announced 3 days before and the turnout was beyond official expectations. I did not expect the pedestrian barricades and closures we encountered once we crossed over to the Mall and the Lincoln Memorial because those closures had not been made public. However I do think it was a mistake on my part to take us to Ford's Theatre. I thought Jaxson would like it but it really did add to the walking. My apologies.
Rodger B.Lafayette, CA, United States
Joanne was wonderfully informative and very relaxing for my wife and I as we visited many important monuments and significance buildings in the DC area. As Canadians she made us comfortable with our limited knowledge of American history and gave meaning to the iconic sites that fill the TV backgrounds. I would highly recommend Joanne to anyone seeking a comfortable tour in DC.
TOUR GUIDE RESPONSE: Thank you so much David. I enjoyed spending the morning with you and your wife and sharing what I love about Washington DC. I wish you all the best in your new home.
Kent KundertUnited States
Awesome guide and driver! Thank you for the great memories.
TOUR GUIDE RESPONSE: Awesome visitors. Thank you for the compliment. I will let Sam know. I hope you make it back here real soon and for a much longer stay!
Kenneth SwansonUnited States
Tour was very well done.
Diana S.United States
Thanks so much for your flexibility!
TOUR GUIDE RESPONSE: And thank you for YOUR flexibility as well. I hope the wedding was lovely. I am sure that you are anxious to return to some warmer weather. Have a good trip back and I hope you and your family get to spend some more time in Washington one day.
Joanne was just a great guide, our whole family including our daughters aged 13 and 16 liked her a lot! She spoke clear and good to understand English, was well informed and also funny. It was a pleasure and the best we could have done, to stroll around with her in Washington as we only had a day. So, the 3h spent with her has given us a great idea of the most important sights plus history of Washington. We can recommend her to everybody!
Oen OngUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Terry CarrollNashville, TENNESSEE, United States
We thoroughly enjoyed our tour with Joanne. She was very knowledgeable and insightful. She also worked around our schedule and even gave us a little additional. Great tour!@
TOUR GUIDE RESPONSE: Thank you Terry! I had a lot of fun with you and Carol. And thanks to you, I know who the Juggalos are! I am so sorry about all that traffic that delayed me and I thank you very much for your understanding.
Carolyn WhitneyUnited States
Joanne was an excellent tour guide. She was very knowledgeable and gave facts that were new to me on the tour. She also showed grace when problems occurred with the bus. The group really appreciated her tolerance level. Everyone commented that Joanne made the best tour the best tour they had ever done. Outstanding!
Burrell CrossFredericton, NEW BRUNSWICK, Canada
Martha HornUnited States
Joanne is a very personable guide who took my list of street addresses for my 1960's work and home locations and designed a nostalgia tour for me. Then we were off to things I hadn't seen and the new neighborhoods that didn't exist when I lived in DC. She has an excellent sense of humor, good ideas and I have no hesitation in recommending her. The office handled things well too....seamless booking and confirmations. Well done!
TOUR GUIDE RESPONSE: I was looking forward to this tour from the moment we started talking. What a privilege to meet one of the brave women who pushed against the boundaries of tradition before it became fashionable. Thank you for being so much fun to be with and open to exploring the streets that I hadn't even seen myself. I'm so glad we found Barack Obama's street! C'mon back and we'll go hiking through Rock Creek Park!