TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Amisha KistanSouth Africa
Martha BrownUnited States
The actual time in the Amish community was interesting and informative. There were six of us in the 15 passenger van. Phil's narrative could not be heard except by the two in front. Phil's driving was a concern to all of us.
TOUR GUIDE RESPONSE: I apologize for any inconvenience that my have occurred. No one expressed any concerns during the tour so I'm a little surprised by the rating.
Linda MaloneyUnited States
Jerry MerrellUnited States
Great job, well spoken and very knowledgeable and personable. Was able to fill in with commentary when we had to wait at the worlds longest stop light. Adjusted his program at the last minute at my request and finished on time so group could makes it's next destination on time.
Amy SelwynUnited States
Phil is a very knowledgable guide to the fascinating city of Pittsburgh. He shares his insights and facts freely, and is an excellent listener when it comes to questions and what it is you're looking to achieve on the tour. We thoroughly enjoyed our trip to Fallingwater and our tour of the steel towns.
Finding Falling Water and nearby Kentuk Knob would be difficult. There are few road signs. Going with Phil was great. He provided useful background info on the way and got us there before the crowds arrived. We thoroughly recommend his tour.
Oxana StasyukUnited States
Maurice ReavleyUnited States
If you are interested in a tour of the Pittsburgh area then you'll want Phil as your guide. Very knowledgeable, great guy.
Yu Szu ChangTaiwan
Bryan YoungUnited States
Phil was incredibly accommodating and giving of his time. My daughter and I learned a great deal about Pittsburgh's steel history and how the economy has transformed. With trips to Homestead, the Henry Clay Frick mansion and a ride through the university district we were able to experience a great deal more of the city than we would have otherwise been able to (staying downtown without a car). Phil is knowledgeable and tailors his tour to suit the interests of his guests.
Darlene ChanUnited States
Phil J. is the historian type of guide which my daughter and I appreciated. When we arrived in the Amish areas/towns, we toured the schools, churches, town stores, Amish businesses which included a fruit stand, furniture, and quilt store, and a Big Country Store which featured Amish donuts, popcorn, food, and Amish home remedies. The ride was so comfortable and Phil's van had cup holders and nice seats. Phil knew the Public Rest Areas as well. The town folk held their 1st annual Harry Potter Fest.
Kathryn HiesingerUnited States
Phil is simply the best guide I've ever had - helpful, deeply knowledgeable, friendly, and generous with his time and expertise. He provided more background information on Falling Water than the tour there gave and was very much better informed than the guide at Kentuck Knob. Many, many thanks, Tours by Locals and Phil!
Everything was perfect, Phil was right on time early in the morning, drove very carefully, was thoughtful and very patient. I recommend his tour without any hesitation.
Stan R.United States
Tour was excellent and we would certainly do it again. Jeff was very friendly and knowledgeable and provided a lot of interesting facts for us to take away from our experience. He picked us up at our Hotel and returned us there afterwards so it was very convenient. Very pleased and well worth the money.
Sidney MendelsohnUnited States
Well organized and very knowledgeable pleasing and engaging personality
Phil is extremely knowledgeable, very personable and passionate about his city. Our tour was well paced and gave us a very good overview of the history of Pittsburgh and some of its neighbourhoods. Phil opened doors that would have been locked to us had we been on our own. Phil was able to answer our many questions. Phil asked what we had already seen and personalized our tour to maximize the number of new things we saw. Four of us were on the tour. We would all highly recommend a tour with Phil.
Joan Van HootenUnited States
Fabulous in all respects! Absolutely 5 stars!
Joan Van HootenUnited States
Fabulous in all respects! Absolutely 5 stars!
On a rainy and foggy day, Phil made the city of Pittsburgh come alive. He took us to the top of the city where we had an overview of the area below and a lesson on Pittsburgh's history. As well, he covered all the major areas with its churches and buildings as he expertly drove around. His knowledge of the history of Steel City was in-depth. The highlight was his tour of the Cathedral of Learning and its unique class rooms.
Phil was punctual and not only got us to Fallingwater but provided us with a running commentary during our drive. He was pleasant company and most accommodating.
Our tour to Fallingwater and Kentuck Knob was one of the highlights of our lives. We knew the houses were special already. Our driver and guide, Phil, enhanced our experience with his considerable knowledge of the area and it's history. His driving was very safe, he was great company and he gave us many tips on how to get the most out of our time in Pittsburgh.
R. Dale WhittenbergerUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised by this rating. Please do not hesitate to contact us if you have any further concerns.
This was our second tour with Phil, 3 years after our first, and our second 5 star rating. Always easy to deal with, on time, a wealth of knowledge. The trip to Fallingwater was a real highlight of our vacation and Phil made it a stress free day.
TOUR GUIDE RESPONSE: Thanks for the 5-star review, John! Remember, next visit it's Amish Country! Thanks Again! Phil
John FerrariUnited States
Great tour, very flexible and knowledgeable, perfect
Oxana StasyukUnited States
William G WilsonUnited States
The tour consisted of a two hour drive with commentary around Pittsburgh and a few adjacent suburbs. There was one stop where we left the car at the overlook on Mount Washington. Phil was very knowledgeable and described community history and points of interest along the way. He responded to questions clearly and dropped us off at the destination of our choice (the Carnegie Museum complex.)
Toni PorterfieldUnited States
Super nice guy! Our applicants really enjoy his tours. We love the convenience of the airport drop-off.
Holly FunderburkUnited States
This is THE way to do Fallingwater. No worries, just let Phil do all the work and just sit back and relax while he takes excellent care of you. Phil was knowledgeable about the area and the tours and made sure we were where we needed to be when we needed to be there. There were three of us ladies, and we always felt comfortable and safe. In fact, a couple of us even napped a little on the way back to Pittsburgh. We highly recommend taking advantage of this wonderful service!
Elvie GieszlUnited States
Extremely efficient operation. Timely and cooperative driver/guide. Made great suggestions as to which time of day to take the tour and to add the Kentuck Knob tour to our agenda to see Falling Waters. Would highly recommend Tours by Locals.
We had the best day, Phil was especially great; very knowledgeable and informative. Phil even suggested an extra stop at the famous river/white Rapids. Thanks again for making the pilgrimage of a lifetime so wonderful....highly recommended.
Christine KeithUnited States
Phil was a highlight of our family celebration! This was a family reunion of people who had grown up in Pittsburgh but hadn't lived here for 50 years. He was very accommodating & took us to some childhood sites that would never make a standard tour's itinerary! He really went above & beyond when he discovered that we had left behind some items and drove them all the way to the place we were having dinner that evening to return them! Very much appreciated by all.
Fabulous from start to finish. Thank you, Phil.
the tour was great phil is good person Very patient, waiting for me while I was taking my photos jaa , thanks very much phil for the tour had a relax moment in the falling water, kentuckknop and city tour , 100% recomended
We were very satisfied with Phil who took us to Frank Lloyd Wright's Falling Water and Kentuck Knob houses. We were picked up on time at our hotel, and we arrived on time before the influx of other tourists. He even took us on a sidetrip to a very scenic river in ohiopyle. For that we were very grateful as it was not part of the itinerary. Phil is a very reliable guide and we rate him at 5 stars. We will surely recommend him and tours by locals to our friends planning to visit Pittsburgh!
Barbara TrellisUnited States
We had never heard of Tours By Locals but found it on a Google search. We called the 1-800 number and someone called back instantly from London to give us some suggestions. Someone else called back later from Vancouver and we arranged a three hour tour with Phil for the next morning. It was fabulous and a great way to be introduced to any city. We definitely intend to do this wherever we travel in future.
Beryl YakimUnited States
Phil did a great job. Was very knowledgeable, interesting and fun. We would highly recommend him.
Alisa KnowltonUnited States
Phil was great. We only had 3 hours in Pittsburgh & we were able to see quite a lot. Phil knew his stuff!
Catherine PeponisUnited States
I could not have asked for a better guide. He came on time and the drive was very pleasant and interesting. Phil talked about the area and its history. There was a mix-up in the Falling Water booking and Phil helped to straighten it out. He explained where to have lunch and we were then off to Kentuck Knob. On the return home he gave me a quick tour of Pittsburgh and explained buildings of interest. Thank you very much for providing this service and an excellent guide. Catherine Peponis
Wayland Snookie P.Wilson, NORTH CAROLINA, United States
Ritu SehgalUnited States
Phil was a wonderful guide - took his tour to Fallingwater, which he then modified to go to the Flight 93 memorial instead of Kentuck Knob. Phil is knowledgeable about the area and answered many questions on the drive. He was also very patient, allowing me the time I wanted at the memorial. Then he was kind enough to drop me at the airport for the trip home. All in all, it was a great day visiting the area.
Steve ObermannUnited States
Phil, our Driver was very pleasant and accomdating
Kane DittoUnited States
Two of us went on 3 hour tour of Pittsburgh neighborhoods with Phil on Saturday. It was an excellent tour. Felt like we had a very good flavor of the city after only 3 hours. Phil is very knowledgeable about history and current events. Knows about architecture and politics.
Sara AllisonUnited Kingdom
Toni PorterfieldUnited States
What a great find!! Phil was wonderful. From our first contact about reserving a tour to his email letting me know everyone reached the airport the day of the tour, Phil was professional, kind and specialized the tour to our graduate applicants visiting Pittsburgh. We will definitely use his services in the future. Thank you!!
Phil was punctual had plotted out an itinerary which was exactly what we wanted - we had a brief walking tour of interesting downtown architecture and then a driving tour of many of Pittsburgh's interesting neighborhoods Mount Washington, the Mexican Wars Streets, the Strip, Lawrenceville, East Liberty, Shadyside, U of P and the Cathedral of Learning and back downtown. Phil was very knowledgeable on the history of Pittsburgh, polite and answered all of our questions - it was a great tour
Very safe & professional and knowledgable. Transportation to and from Fallingwater.
We found Phil to be a little disappointing compared to other tour guides we have experienced. He did not live up to previous reviews. He lacked the enthusiasm to talk to us. There wasn't much commentary which left us wondering what the significance of some places were. His driving was worrisome and he frequently veered across lanes and toward the centre barricade. We wondered if he had a hangover. Despite this we had a lovely day visiting Falling water. I would not travel with him again.
TOUR GUIDE RESPONSE: I apologize for not informing you beforehand that I was on medication and not feeling "up to snuff" that day. I'm glad you enjoyed Fallingwater. Phil
TOURSBYLOCALS RESPONSE: This traveler has been given a credit towards a future tour as compensation for her poor experience.
Niall McCormackNew Zealand
Really enjoyed the tour with Phil. A friendly, knowledgable guy who went out of his way to make sure I enjoyed it. He was also happy to add an extra bit on to the tour at my request at the end. The car was clean and tidy and the driving was good too. Very happy to recommend.
TOUR GUIDE RESPONSE: Thanks, Niall! I'm glad you enjoyed the tour! Let me know the next time you're in the area and we'll do Pittsburgh! Thanks again! Phil
Georgios MavrikosUnited Kingdom
We could get a wounderful time in Fallingwater. Thank you very much.
Phil is a very knowledgeable local, so he is able to add interesting pieces of information about Pittsburgh that you didn't know you didn't know. For our trip to Falling Water and Kentuck Knob, Phil's was a most efficient service. He advised us which tour to book for to avoid the crowds and the buses, enhancing our experience considerably.
Linda ThompsonUnited States
Ron TateUnited Kingdom
A great experience helped by pre tour advice from our guide as well as his friendly and informative guidance on the day.
Margie FerreroUnited States
Exactly what we were looking for. A better understanding of the history of steel in Pittsburgh. Side trips through neighborhoods was great.
Lovely to see Fallingwater. The guide was punctual and informative. He was also very helpful,I forgot my phone in the car and he came to return it as well. He was also willing to take us on other tours. Overall Great experience!
Sandra CraigUnited States
Phil was our guide in Pittsburgh. We went to Falling Water and then had a city tour of Pittsburgh in the afternoon. My daughter and I thoroughly enjoyed the day. Phil picked us up on time. It was a 1 1/2 hour trek there. Falling Water was awesome. When we returned to Pittsburgh we felt we had a thorough tour of the city. We went inside a few buildings that were interesting. Ethnic classrooms, pretty churches, one with Tiffany glass windows. Also went to the top of one of the inclines for the view
Christina GreathouseUnited States
We booked a 2:30 pm tour but our flight was delayed, and Phil accommodated a later start time, which was very gracious. We picked us up at our hotel and gave us an informative, interesting tour of Pittsburgh's neighborhoods. I am a new resident so it was great seeing the wide variety of neighborhoods in this wonderful city - many I had heard of but had not visited before. I took a lot of notes regarding places I wanted to come back to. Phil's car was clean and comfortable, and he is very friendly.
Kathi Z.United States
I took the Pittsburgh History tour with a client of mine, who had never been to Pittsburgh, and I know he came away with a great impression of the city, thanks to Phil's informative and enjoyable tour. Phil is a excellent guide, and he provided many fascinating details about the city. I was truly delighted with the experience.
TOUR GUIDE RESPONSE: Thanks, Kathi! It's always a challenge when there's a "local" on board, I'm glad you both enjoyed it! Call me again, anytime you need my services! Phil
Phil was informed, had a great mannerism and in addition to Falling water showed me some historic sites in Pittsburgh that demonstrated a thorough understanding of the history of the area. Thanks Phil!
Josephine C.London, United Kingdom
Phil arrived promptly and was very knowledgeable about Pittsburgh, it's history and interesting places. Fallingwater and Kentuck Knob are must sees if you are in the area. The downside of the tour was the condition of Phil's car, it had a cracked windscreen and several dents, which I think is unacceptable for a professional guide. I also found Phil's driving very scary at times.
TOUR GUIDE RESPONSE: I appreciate your comments about the tour itself, I'm glad you enjoyed it! I describe my car on my tour page as being 10 years old with a lot of mileage, but still passes inspection, even with the dents and scrapes. The windshield is scheduled to to be replaced this week.
TOURSBYLOCALS RESPONSE: The traveler was partially compensated for the experience. As well, the guide has replaced his windshield.
Friendly, knowledgeable, prompt. Took the stress out of travelling. It was a great day with extra information about Pittsburg's history. Fallingwater and Kentuck Knob are must sees for this part of US.
A great tour. Phil was very accommodating and enabled us to have an enjoyable tour around Pittsburgh Amish Country.
This tour is top class. Phil knows his stuff and operates as a professional. He recommended a second FLW house tour close by which potentiated the overall experience. A round off visit to a church near my hotel to see wonderful Lalique stained glass was a great finish.
This was a suggestion by Phil and sparked my interest as I wanted to get a sense of Pittsburgh as well as Falling Water. As it happened I had broken the glass of my phone the night before so Phil drove me to the Apple shop in the Univercities district as part of the tour. Pittsburgh is a beautifully sited city which I would not otherwise have realised in a short stay.
Phillip RozellUnited States
Mariko SuzukiUnited States
Although the morning weather was unexpectedly bad because of unexpected snow storm, Phil tried to drive to Fallingwater in time for 8:45 In Depth tour. We were 10 minutes late but other visitors in my tour were also late because of the bad weather. So luckily I could enjoy the tour. Phil explained me not only about Fallingwater background but also about Pittsburgh. After the tour, he drove me around the city and showed me the beautiful view of the city and landmarks. This was a memorable trip to me.
Chuck DAnnewitzUnited States
Phil is extremely knowledgeable and is a terrific tour guide. Very personable and provided a great overview of Pittsburg for a family visiting for the first time. Tx much Phil!
Kohei OmoriUnited States
We had Phil's tour yesterday(8/17). The rate is 5 out of 5. We really appreciate his hospitality, kindness and knowledge. He is an excellent guide. Thanks, Kohei O.
Tony NapierUnited Kingdom
We had a great trip with Phil to Fallingwater and Kentuck Knob - Phil was punctual, and we arrived in plenty of time for our tour. Phil filled us in with plenty of background knowledge for Fallingwater and Kentuck Knob, and drove back through some of the suburbs of Pittsburgh, explaining the history of the various areas - all in all a lovely day out
Will NeuUnited States
Being born and raised in Pittsburgh, I thought I knew everything there was to know about Pittsburgh. Boy was I wrong. Phil knows his stuff. This was one of the best tours we've ever taken. I had my wife and 16 year old grandson with me, and they both were fascinated, as I was. THANKS, Phil for an enjoyable afternoon, and for ALL your history lessons.
Patricia RoseUnited States
On Thursday, May 29th, my southern friends and I toured Pittsburgh in the capable hands of Phil. Although the day was a little rainy, we had a marvelous time. Our guide made all the difference. He was personable, knowledgeable, and the flow of information was dispensed with clarity and conciseness. He avoided "chattering". Phil helped me show off Pittsburgh to my guests who had never been to our unique city. Your service and Phil's professional demeanor deserve a 5+
We were visiting Pittsburgh from Australia and were so lucky to have Phil, an impeccable professional, as our guide. Our first stop was Fallingwater and his advice to book the first tour was invaluable, as was his knowledgeable conversation on the trip there and back. Phil has great people skills, and his suggestions for what else might interest us in Pittsburgh were 100% spot on, so we had both a very memorable day with him but also a fantastic holiday in Pittsburgh. Sincere thanks, Phil
Rosari BirminghamUnited States
We were very thrilled to have Phil J. as our tour guide while in the Pittsburgh area. Communicating with Phil prior to our arrival was easy, and he always emailed us back in a timely manner. Arriving at our hotel on time, we were off for our trip to Fallingwater. His knowledge and expertise of the area was most impressive. On our return to the city, he took us around to some of the important, architecturally important neighborhoods and also, made a few personal stops for us. We highly recommend Phil J.
Carl PritchettUnited States
We asked Phil to give us a tour of Pittsburgh that included the highlights and neighborhoods tours together. Phil delivered with style, humor, and a depth of knowledge surpassing our expectations. History, architecture, geography, culinary,neighborhood and real estate details were all addressed. Phil is highly professional, yet accessible, friendly, and personable. Highest marks for quality of tour, tour guide, and overall satisfaction!
My family of five did the Pittsburgh highlights. With three children aged 8, 9, 10 I was worried they would not be as engaged with the tour as I knew we would be. I couldn't have been more wrong, they loved it. Phil was a fantastic guide, my 8 year old said after the tour that he was one of the smartest men he'd met because he knew everything! We saw plenty of great sites, learned a lot of history, did a bit of shopping and had a great lunch at Primanti Bros. Couldn't have been better. Truly memorable!
Walter TibbettsUnited States
Phil was great. He adjusted his tour to things thatwe especially wanted to see. SWe got both an overview of the city as well as specific sights. I would highly recommend him to others interested in a personal tour.
Anne GibbsUnited States
Excellent tour, saw all I wanted & more. Phil was a great guide, very patience & knowledgeable. Thanks Phil & Tours By Locals
R. Barry WalsonUnited States
Phil was not available so recommended Chris N. who was great. He may not have known as much as Phil about Amish history but very personable and going out of his way to provide us with a wonderful experience.
R. Barry WalsonUnited States
Phil was not available so he recommended Chris Nevile who was great. He knew Pittsburgh backwards and forwards and felt we had a wonderful appreciation of Pittsburgh after taking his tour.
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.
Julia RoperUnited States
I was completely delighted with my day tour to Fallingwater and Kentuck Knob, with a survey of Pittsburgh sites. Mr. J. was courteous, helpful, and very knowledgeable and made it possible for me to experience the beautiful Wright buildings in depth and comfort.
Carol NakataUnited States
Phil went out of his way to accommodate our interests & needs. He was friendly, conversed informatively without being chatty. I would highly recommend Phil as a guide, also the Amish tour. We liked the comfort of riding a sedan, and the private customized tour.
Thomas RowlandUnited States
Phil was right on time, friendly, knowledgeable, flexible and fun. He made the day very enjoyable. As my wife said, "I want to do this type of tour with a guy like Phil on every trip from now on". All three of us had a great time and learned a lot about Pittsburgh.
Lap NguyenUnited States
Phil was an excellent guide. The route to Fallingwater is not clearly marked and not GPS-friendly but Phil dropped me off right on time. I would recommend the first tour of the day as it allows for picture taking and has fewer participants. There was plenty of time left and Phil gave me a tour of the Pittsburgh neighborhoods. The streets were tricky to navigate and again Phil was a real trooper. It was a VIP experience and, best of all, it made me want to come back for more. Thanks Phil!
Richard SimpsonUnited States
Phil stayed in communication before the tour, met us promptly and took us on a great tour of Pittsburgh! He has an encyclopedic knowledge of the city and its surroundings. Six stars!
Maureen MetcalfeUnited States
Enjoyed the tour, especially his knowledge about Pittsburgh buildings, architecture. His pacing was perfect.
Lyn GriffithsSun City, AZ, United States
If we could give Phil J 10 stars, we certainly would. Phil found not one but two interesting guided tours for us to add into his usual Pittsburgh Steel Heritage Tour, making our understanding of the Homestead works and strike all the better. But then, he surprised us by taking us for a superb, private, guided tour of the Frick Mansion, thus showing us the lifestyle of one of Pittsburgh's most important steel magnates. For his thoughtfulness, as well as his historical knowledge, we recommend him highly!
Lyn GriffithsSun City, AZ, United States
Phil J knocked himself out to make sure that I got to see the very places in Pittsburgh that were important to my ancestors. He not only did extraordinary research in advance of our tour, he also had made special arrangements for two locations not usually open to the public to allow us in. Phil is a remarkably fine personal guide, and we give him our highest praise and thanks. We recommend him to anyone wishing to go beyond the normal climb on-climb off tourist bus tour!
Phil has a fantastic in depth knowledge on the area and is very willing and able to tailor to tour to suit your needs and interests. He is very great!
Lawrence RubrightUnited States
Brenda WeingartnerUnited States
Phil was wonderful! Not only did he tailor the tour for our interests, but he also accommodated one of our party who had difficulty walking. In addition to the highlights, he incorporated some hidden gems (a beautiful church with Tiffany windows, the oldest courtroom in the courthouse, etc.) and neighborhoods that were unknown even to me, a Pitt grad. My friends from Tacoma, Washington were so impressed that we've decided to book his tour of Pittsburgh churches next summer. I highly recommend him!!
Daniel VanWinkleUnited States
Phil certainly met our expectations for a solid intro for our first visit to Pittsburg. It was a thorough mix of history, architecture and social aspects of the city. We now have a view of what the city was and is trying to be today. We saw it all in the company of a fine and knowledgeable gentleman. Thanks, Phil
Debra PaulsonUnited States
My guide Phil provided a wonderful walking/driving overview tour of Pittsburgh, a beautiful city! He knew my primary interest was architecture and tailored my tour to provide wonderful photo-ops (I'm an architectural photographer based in Chicago). Views of PNC Park, the numerous river bridges, Monongohela Incline, all were locations to which I returned and was able to take wonderful photos. Phil is very knowledgeable of the architecture and history of Pittsburgh that was exactly what I needed!
Tours by Locals definitely have the best tour guides in the industry...extremely friendly and knowledgable. This is the only tour company my family will use.
Dan RossUnited States
Phil was well informed, flexible, enthusiastic and pleasant. He accommodated our group which ranged in age from 7 to 88 very capably.
Nancy KollinerUnited States
Our afternoon with Phil was the highlight of our three day stay in Pittsburgh. He took us to the places that we expressed interest in and those he thought would be of interest. His knowledge of Pittsburgh and ability to impart that knowledge is incredible. He is both easy to be with and professional. We highly recommend the tour for anyone visiting the city who is interested in it's history and how it came to be the beautiful place it is today.
Patricia PetralbaUnited States
informative. i specially like the downtown tours inside the bldg. It was my parent's first time to visit Pitt. I have been here for a year and I would say we were not disappointed.
Edward MildonUnited States
If anyone WANTS to "see Pittsburgh," exactly as he/she wants to see Pittsburgh, you should contact Phil. This man knew in advance, that we wanted a "general tour," but once he got us both into his vehicle, he began to talk with us, about our interests, and he ABSOLUTELY made his tour for us conform to OUR interests. He will take YOU wherever you want to go! We saw churches, with fabulous architecture, and the University of Pittsburgh, and anything else that WE wanted to see. 5 STARS for Phil!
Sam SmithUnited States
Had a great time with Phil. He knew the area well and made us feel at home.