ToursByLocals Cancellation Policy

Any cancellation by You must be initiated by telephone to the ToursByLocals office at +1.604.777.4141 (in North America, you can call toll-free to 1.866.844.6783) OR by email to support@ToursByLocals.com. In either case, your cancellation will be acknowledged by ToursByLocals by email.

In certain cases you may be eligible to receive a full or partial refund depending upon:
• the number days of prior to the start of the tour your cancellation request is received or
• the reason for your your cancellation or
• the amount expended by the individual guide to prepare for your tour

Cancellation due to terrorism, war or acts of God:

In the event that you cannot take the tour you've booked as a consequence of terrorism, war or acts of God, ToursByLocals will refund the amount you have paid for your tour to a limit $1000 USD. If you have paid more than $1000 for your tour, ToursByLocals will refund the amount you have paid less any non-recoverable out-of-pocket costs the Tour Guide has incurred on your behalf - car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.

Acts of God include such things as volcanoes, weather, earthquake or natural disaster.

For cancellation due to other reasons, the date on which the request to cancel is received by ToursByLocals will determine the refund due as follows:

If you cancel 60 days or more before the start of the tour: Amount paid less any non-recoverable upfront costs incurred by the Tour Guide on your behalf. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other tour expenses. Please send a message to the Tour Guide to find out what, if any, these costs are.

If you cancel 59 to 30 days before the start of the tour: 50% of [amount paid less upfront costs]. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other tour expenses. Please send a message to the Tour Guide to find out what, if any, these costs are.

If you cancel less than 30 days before the start of the tour: no refund

You are strongly urged to obtain cancellation insurance. In certain circumstances, this will cover the cost of cancellation.

In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the tour OR a full refund of all monies paid or a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by You as applicable.

The Tour Guide may offer cancellation terms that are more generous than the ones outlined above. Please document these with a message from the Tour Guide. These messages are saved in the 'Messages' section of your ToursByLocals account.

ToursByLocals is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.

Please contact us if you have any questions about our cancellation policy.